General Terms and Conditions

1. SCOPE OF APPLICATION

The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.


2. CONTRACTUAL PARTNERS, CONCLUSION OF CONTRACT, CORRECTION OPTIONS

The purchase contract is concluded with Aurora Synthetics GmbH, Rheinpromenade 11, 40789 Mohnheim am Rhein. The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by e-mail immediately after the order has been sent.


3. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE

The language available for the conclusion of the contract: German

We save the text of the contract and send you the order data and our GTC in text form. You can view the text of the contract in our customer login.

4. TERMS OF DELIVERY

Shipping costs will be added to the indicated product prices. You can find out more about the shipping costs in the offers.


5. PAYMENT

The following payment methods are available in our store:

Bank transfer

6. RESERVATION OF TITLE

The goods remain our property until full payment has been made.


7. TRANSPORT DAMAGE

If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance company.


8. WARRANTY AND GUARANTEES

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.

The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods may be claimed within the statutory limitation period of two years from delivery of the goods.

The above restrictions and shortening of time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

– in the event of injury to life, limb or health

– in the event of intentional or grossly negligent breach of duty and fraudulent intent

– in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)

– within the scope of a guarantee promise, if agreed or

– insofar as the scope of application of the Product Liability Act is opened.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online store.

9. LIABILITY

We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents

– in the event of injury to life, limb or health

– in the event of intentional or grossly negligent breach of duty

– for guarantee promises, if agreed, or

– insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.


10. DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.


11. PROTECTION OF MINORS

If your order includes goods whose sale is subject to age restrictions, we will ensure that your order is secure by using a reliable process involving personal identity and age verification.

age check to ensure that the customer has reached the required minimum age. The deliverer will only hand over the goods after an age check has been carried out and only to the customer personally.

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